FAQ

 

Ordering and Delivery Frequently Asked Questions

How do I place an order?

We operate a secure online ordering system 24 hours a day, 7 days a week enabling you to place your order online at any time. To order an item shown on this website, enter the quantity you require and click “Add to Cart”. When you have finished shopping, click on “Checkout’’.
If you would rather pay by Cheque or BACS payment then please email: info@premierweddingshop.co.uk and we can process your order manually for you and give you payment details.

How long will delivery take?

Most in stock items take between 1 and 3 working days to dispatch. During busier periods please allow up to 7 working days for orders to be dispatched.

For personalised orders the production time is displayed at product level in the availability section. This will guide as to how long it takes to create your personalised product.

What does ‘Awaiting Fulfillment’ Mean?

When buying wedding products from Premier Wedding Shop your order goes through various stages. At each stage of the process you will be kept up to date by email.

Awaiting Fulfillment: Waiting to be picked and packed.
Shipped: Your order has left by the delivery method you have selected during checkout. A tracking number can be provided upon request.

I am getting married in 2 weeks, can I still order personalised gifts?

Yes, most personalised products take between 1-7 working days depending on the product. For example, engraved items usually take no longer than 3 days to produce whilst ceramic items take slightly longer due to the process they go through during personalisation.

My order is urgent can I have it fast tracked?

If you require an item urgently and require a next day delivery then please contact us via email: info@premierweddingshop.co.uk and we will be able to help you where possible. We will always do our utmost to help you.

Do you deliver overseas?

All postage charges quoted on the site are based on UK mainland only. We can deliver to overseas but we would need to quote on an individual order basis. Please email: overseas@premierweddingshop.co.uk for delivery information.

Out of Stock Items

If you see an item marked as out of stock on our website and you would like to order it then we can put your order through as a pre-order and send you an invoice when the item is back in stock. Please email: info@premierweddingshop.co.uk for further details.

Product Frequently Asked Questions

Preserved Rose Petals

Our Preserved Rose petals come in a variety of colours to match your wedding theme. They are great to use on tables for decoration or to give to your guests on arrival in a confetti cone to throw over the happy Bride and Groom after the ceremony.

How many boxes of Rose Petals do I need?

Our Preserved Rose Petals come in boxes of 2 litres. This is enough to scatter 3 – 4 tables (seating 8 guests) or fill 8-10 confetti cones.

How long do the petals last?

Our Preserved Rose Petals will last for around 3 – 4 months.

Favours

Wedding favours are small gifts given as a gesture of appreciation or gratitude to guests from the Bride and Groom during a wedding ceremony or a wedding reception.

Gifts to guests are commonly known as wedding favours and are shared in cultures worldwide. Wedding favours have become a part of wedding reception planning. Traditionally a Bride and Groom would give their guests 5 sweets (usually sugared almonds) representing Health, Wealth, Happiness, Fertility and Long Life and this still remains the case in Italy, unlike the UK where nowadays anything goes!

TOP TIP: Why not give your guests a lottery ticket and read the numbers out during the reception in the evening. You might even have a winner!

How much confectionery do I need to fill a favour box?

Favour Box
2 Tubes of mini love hearts
8 Chocolate foil balls
6 Chocolate foil hearts
4 Rock Sweets

Organza Bags
3 Tubes of mini love hearts
6 Chocolate foil balls
4 chocolate foil hearts
3 Rock Sweets

Tuxedo Favour Box
4 Tubes of mini love hearts
8 Chocolate foil balls
6 Chocolate foil hearts
5 Rock Sweets

Children’s Plastic Favour Boxes
4 Tubes of mini love hearts
4 Tubes of mini love hearts
8 Chocolate foil balls
6 Chocolate foil hearts
5 Rock Sweets

When should I buy my confectionery?

We recommend that you buy your confectionery no more than 6 months prior to your wedding to ensure it is at it’s best. You should store it in a cool, dry place and keep it away from direct sunlight.

Disposable Cameras

Capture all those special moments that a photographer may miss. Place a few cameras on each table so that your guests can take pictures throughout your special wedding reception. At the end of the night have all the cameras collected and when you get back from your honeymoon, enjoy looking through the photos!

Premier Wedding Shop have a wide range of disposable cameras many of which coordinates with other products that we stock such as the Contemporary Heart range and the Elegant Butterfly collection.

Do the disposable cameras have a shelf life?

Most of our cameras have a shelf life of 12 months.

How do I get further help?

Of course! Our friendly and knowledgeable customer services reps are available to answer your questions 24/7/365.